🦌 FERNSTZ Helpdesk – Smart Customer Support Made Simple

RNSTZ.SHOP, we care about providing fast, reliable, and personalised support.
That’s why our customer service runs on MooseDesk Helpdesk – a modern support solution built especially for e-commerce businesses like ours.

🌟 What is FERNSTZ HELPDESK?

MooseDesk is a powerful customer helpdesk platform that brings all your support channels — Email, WhatsApp, Messenger, Live Chat, and more — into one unified inbox.
It ensures no query is missed and every customer gets the help they need quickly.

✅ Key Features for Our Customers

• Unified Inbox: Whether you contact us via Email, WhatsApp, or Messenger, your messages are tracked in one place.
• Faster Responses: Smart automation and routing ensure your query reaches the right person fast.
• Ticket Tracking: Every support request becomes a “ticket,” allowing you to track its progress end-to-end.
• Real-Time Notifications: Get instant updates whenever your issue is resolved or requires your input.
• Human + AI Support: MooseDesk’s AI handles common FAQs, while our team personally assists with complex queries.

💡 Why MooseDesk Benefits You

• No more long waits — your query is directed to the right expert immediately.
• Consistent answers across all platforms (Email, WhatsApp, Messenger).
• A professional and organised system that respects your time and ensures smooth resolutions.

📞 How to Reach Us via FERNSTZ HELPDESK

• WhatsApp / Messenger Chat: Quick queries, order updates, return requests.
• Email: info@fernstz.shop – (support tickets are auto-created).
• Helpdesk Form: Use the “Get in Touch” page for structured requests.
• Open Ticket: Click Help → “Open a Ticket” on our site.
• AI Chat Agent: Chat with our AI Agent for FAQs and instant assistance.

Once submitted, you’ll receive a ticket confirmation with a tracking ID for your request.

🔄 Common Support Requests We Handle

• Order tracking and delivery updates
• Returns & refund assistance
• Payment or checkout help (UPI, COD, Razorpay, etc.)
• Product information or recommendations
• Warranty & after-sales queries

🚀 Our Promise

With MooseDesk, FERNSTZ.SHOP guarantees reliable, transparent, and faster support — so your shopping experience stays smooth, hassle-free, and worry-free.