💸 Refund Policy

Last updated: 5th September 2025

Thank you for shopping at fernstz.shop. If for any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms apply to all purchases made with us.

Interpretation and Definitions

  • Company: “FERNS TECHZONE PVT LTD”, referred to as "the Company", "We", "Us", or "Our".
  • Goods: Items offered for sale.
  • Orders: A request by you to purchase Goods from us.
  • Website: fernstz.shop
  • You: The individual or entity accessing or using our service.

Order Cancellations (Pre-Dispatch)

  • You may request a cancellation within 12 hours of placing the order, or before dispatch, whichever comes first.
  • Made-to-order / Print-on-Demand items cannot be cancelled once printing or production has begun.
  • If the order has already shipped, please use our Returns process below.

Returns Window

  • You can request a return or exchange within 5 calendar days of delivery.
  • Refunds will be processed within 5 days after we receive and inspect the returned Goods.
  • Refunds will be issued to the original payment method. No extra fees will apply.

Conditions for Returns

  • To be eligible for a return:
  • The Goods must have been purchased in the last 5 days.
  • The Goods must be unused, in their original packaging, and in resale-able condition. 

Non-returnable items:

  • Customised or personalised Goods.
  • Goods that by nature cannot be returned (e.g., perishables, items with expiry).
  • Goods unsealed after delivery for health or hygiene reasons.
  • Goods that have been inseparably mixed with other items after delivery.
  • We reserve the right to refuse returns that do not meet the above conditions.
  • Returning Goods
  • Returns must be initiated through link provided below
  • Once approved, you will receive instructions and courier details to ship the Goods back to our warehouse.
  • We cannot issue a refund without actual receipt of the Goods or proof of delivery.

Contact Us

If you have questions about our Returns and Refunds Policy, please contact us: